Disruption at Air India Express as Crew Protest Leads to Flight Cancellations

In a unprecedented move, over 300 senior cabin crew members of Air India Express reported sick en masse on the night of May 7, 2024, leading to the cancellation of more than 70 international and domestic flights on May 8. The sudden disruption caused chaos and inconvenience for countless passengers, with many taking to social media to voice their frustration over the lack of information provided by the airline.

Contents hide

1. Alleged Protest Against New Employment Terms

2. Passenger Inconvenience and Airline’s Response

3. Union’s Allegations and Aviation Authority’s Investigation

4. A Call for Dialogue and Resolution

Alleged Protest Against New Employment Terms

According to sources cited in news reports, the “mass sick leave” by the cabin crew was an apparent protest against the new employment terms introduced by the Tata Group-owned airline. The Air India Express management is currently trying to engage with the protesting crew members to understand their grievances and find a resolution.

Up to 300 Air India Express (AIX) crew reported sick for work : Around 78 Air India Express flights cancelled on domestic, international routes owing to mass sick leave.

Air India Express : "A section of cabin crew has reported sick at the last minute, starting last night, Teams… pic.twitter.com/numDb58nbV

— FL360aero (@fl360aero) May 8, 2024

Passenger Inconvenience and Airline’s Response

Passengers impacted by the flight cancellations expressed their disappointment on social media platforms, with some reporting that they had reached the airport only to be informed about the cancellations without prior notice. In response, Air India Express has apologized for the unexpected disruption and stated that affected passengers will be offered a full refund or complimentary rescheduling to another date.

Union’s Allegations and Aviation Authority’s Investigation

Last month, a union representing a section of the Air India Express cabin crew had alleged mismanagement and lack of equal treatment of staff within the airline. The civil aviation authorities are currently investigating the matter of the “mass sick leave” protest by the crew members.

A Call for Dialogue and Resolution

While the crew’s concerns regarding employment terms should be addressed through proper channels, the disruption caused to passengers is regrettable. It is imperative that both parties engage in constructive dialogue to find a mutually agreeable solution, ensuring that the interests of employees and the convenience of passengers are balanced. Peaceful resolution through open communication is the key to restoring normalcy and maintaining the airline’s reputation for reliable service.