National Consumer Rights Day is celebrated every year on 24th December in India. This day aims to promote and protect the basic rights and responsibilities of all consumers. 

On December 24, 1986, the “Consumer Protection Act, 1986” got approval from the President of India and came into force to prevent consumers from market abuse.

Let’s look into the objectives of Consumer Protection Act, 1986: 

  • To protect consumers from unfair trade practices, defective goods, and unsatisfactory services
  • To educate consumers about their rights
  • To provide access to goods and services at competitive prices
  • To establish a network of consumer redressal forums at district, State and Central level
  • Ensures speedy and inexpensive settlements of consumer disputes 

Under the Consumer Protection Act, 1986, there are six rights given to the consumers, which are:

  • Right to Protection
  • Right to Information
  • Right to Choice
  • Right to Hearing
  • Right to Redressal 
  • Right to Education

It is a fact that with time things change, so happened with the Consumer Protection Act, 1986. With the change in technology and needs of consumers there was a need to alter the already existing act, which was not keeping up to the date and therefore came the Consumer Protection Act, 2019.

The Consumer Protection Act, 2019 was introduced by the Ministry of Consumer Affairs, Food and Public Distribution and came into effect from July 24, 2020. The main aim of this new Act is to give consumers more power and more protection against false advertisements.

The Consumer Protection Act, 2019 has a site to form the Central Consumer Protection Authority (CCPA) to investigate consumer rights violations and complaints, recall of unsafe goods, and to  impose penalties on manufacturers and publishers for misleading advertisements.

This act has also made it mandatory for all e-commerce companies to provide details regarding delivery, return, refund, exchange, warranty and guarantee, payment modes, grievance redressal process and they also have to display the country of origin. These steps will help consumers in making an informed decision at the time of purchasing. 

In addition to this, the e-commerce entities have to now acknowledge the receipt of any consumer complaint and rectify the complaint within a month. 

The theme for this year is based upon “New features of consumer protection act, 2019”.

The Ministry of Consumer Affairs has proposed the theme for National Consumer Rights Day 2020 to be: ‘New features of consumer protection act, 2019’. 

This year, the Ministry of Consumer Affairs has requested to celebrate the National Consumer Day 2020 through webinars due to COVID-19 pandemic. It is also planning to launch e-filing services so that consumers can file their grievances online and they won’t need to visit the Consumer Courts to address their issues.

To help Consumers who need assistance for their grievance, here we have mentioned under certain important links and numbers for your quick reference:

  • Consumer Helpline number 1800-11-4000 or 14404  
  • One can SMS to 8130009809
  • On online portal www.consumerhelpline.gov.in, NCH App, Consumer App or UMANG App.