In a shocking incident, a Swiggy customer took to Twitter to call for support for a delivery agent who allegedly lost a finger after meeting an accident in Mumbai’s Andheri area. The customer, who has a Twitter handle with a profile name ‘Zulfakar Sadriwala’, took to the microblogging platform to narrate the entire ordeal, and also tagged Swiggy, adding justice for delivery partner as a hashtag.

“So this is what happened last night: I ordered a meal through Swiggy from my wife’s account from Al Baik in Andheri. After some time, I checked her phone and saw that the order had been picked up, but the driver was not moving. I checked again 10 minutes later, and the driver was still stuck at the same spot near Infiniti Mall,” the user wrote in a Reddit post.

“When I called the driver, he told me that he had lost a finger in an accident. He asked me not to cancel the order and said he would arrange for someone else to deliver it. He also told me that Swiggy would deduct the money from his account if I canceled the order,” the post further read.

“To my horror, I saw the delivery partner’s half-cut finger, and he had tied a handkerchief to stop the bleeding,” the OP wrote.

Contents hide
1. The Facts of the Matter
2. Delivery Agent Tells Customer About Accident
3. Customer’s Voice Gets Lost in Chatbot Responses
4. Agent Came with Half-Cut Finger in Handkerchief
5. Netizens Remain Enraged

The Facts of the Matter

The convenience and ease of online food ordering have changed the way we dine in or take out our meals. With just a few clicks, we can have our favorite food delivered straight to our doorstep. However, the gig-economy and the race for super-quick deliveries have put immense pressure on the delivery agents, who work tirelessly to fulfill our food cravings.

In one such incident, a Mumbai-based delivery agent allegedly lost his finger after meeting an accident in Mumbai, prompting the customer to reach out to Swiggy on Twitter.

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Delivery Agent Tells Customer About Accident

The customer, Zulfakar Sadriwala, who had placed an order from Al Baik in Andheri, was left in a state of confusion when he saw that the delivery agent had not moved from the spot for over ten minutes.

After contacting the delivery agent, Zulfakar learned of the horrific accident that had resulted in the delivery agent losing a finger. Despite his condition, the delivery agent begged Zulfakar not to cancel the order, assuring him that he would arrange for someone else to deliver it.

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Customer’s Voice Gets Lost in Chatbot Responses

Zulfakar contacted the customer care representatives for Swiggy, only to be met with generic and unhelpful chatbot responses. Even when a human representative finally came on the line, their answers were no different from those of the chatbot. Meanwhile, the delivery agent, bleeding and in pain, managed to make his way to Zulfakar’s doorstep with the help of a friend.

Agent Came with Half-Cut Finger in Handkerchief

It was a harrowing sight for Zulfakar to witness the delivery agent’s half-cut finger and the makeshift bandage of a handkerchief tied around it to stem the bleeding. The delivery agent’s friend, who had accompanied him, assured Zulfakar that they were on their way to the hospital, but the fear of being charged by the company for the canceled order loomed over their heads.

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Netizens Remain Enraged

While Zulfakar took to Twitter and reached out to Swiggy, tagging its official customer support handle, many netizens expressed their anger at Swiggy’s lack of attention for their customers.

 

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