Vistara Airlines is facing backlash after a passenger alleged that the airline left his blind mother alone on a flight without assistance.
Ayush Kejriwal took to Instagram to share that his blind mother was traveling from Delhi to Kolkata on a Vistara flight on August 31. He had paid for Vistara’s assisted travel plan, which provides support throughout the journey for disabled passengers.
However, when the flight landed in Kolkata, the crew told his mother to wait but no one came to help her. She sat alone in the empty plane until a cleaning crew member noticed her and informed the airline staff.
Kejriwal slammed Vistara in his Instagram post, questioning how they could endanger his blind mother like that when she was under their supervision for assisted travel.
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Vistara Apologizes, Promises Investigation
Vistara apologized to Kejriwal in response to his social media post. The airline said they deeply regret the incident and falling short of expectations. Vistara stated that customer well-being is their priority and assured that they would investigate the matter.
Vistara Airlines Apologizes to Customer
However, social media users heavily criticized Vistara’s response as inadequate. Many shared their own terrible experiences with the airline’s service.
One user commented that Vistara doesn’t care about passengers and they just apologize without any concrete action. Others called it shocking and unacceptable behavior from the airline.
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Backlash Highlights Lack of Support for Disabled Flyers
The incident has highlighted the lack of adequate support and assistance provided to disabled passengers by airlines.
While Vistara has apologized, the backlash shows that airlines need to do more when it comes to ensuring safe and comfortable travel for vulnerable flyers. Proper staff training and robust assistance programs are crucial.
The outrage over Vistara’s handling of this case is a reminder to all airlines to uphold their duties in providing thoughtful service to passengers requiring special assistance. Mistreatment of disabled customers is unacceptable and damages public trust.
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