Passengers were left surprised to see the Uber India chief Prabhjeet Singh as their cab driver and took to social media platforms to share about their pleasant experience. Uber users from Gurgaon and Delhi were stunned to know that their Uber cab was driven by none other than Uber’s India and South Asia President Prabhjeet Singh.
One of the customers took to LinkedIn and wrote a post in which she claimed that she suspected something fishy when she entered the cab and Googled the name of her Uber driver. The Uber chief is an IIT Kharagpur and IIM Ahmedabad Alumnus who was doing a research to understand some of the grassroots level issues faced by the cab drivers and the passengers.
Many netizens appreciated the humility and dedication shown by Mr. Prabhjeet Singh to understand the platform’s issues. Mr. Prabhjeet Singh was appointed as Uber’s India and South Asia President back in 2020. Back during his appointment, Uber had said that he would “oversee the next phase of growth of its mobility business and ensure the safety of riders and drivers across India, Sri Lanka and Bangladesh”, as reported by MoneyControl.
The Facts of the Matter
We have all heard of the story of Mughal emperor Akbar who took to the streets as a commoner to understand the issues of his empire’s subjects in a more granular level. Recently, the chief of technology company Uber also went through a similar undertaking when he himself became the driver of several passengers from North India. These passengers were shocked beyond belief, and later took to social media to share their experience.
Also Read: Meet 24-Year-Old Pilot Mahasweta Chakraborty Who Rescued 800 Indians from War-Struck Ukraine
“Superb Initiative, Huge Respect”: Rider in Awe of Uber Chief
One such passenger, Madhuvanthi Sundararajan, took to LinkedIn and wrote an elaborate post. “It was a regular day, I got ready to leave to office and booked an Uber. The Uber driver immediately pinged ‘I am on my way’ without asking for my drop location. I was already very impressed! I waited downstairs when the car came into my society”, Madhuvanthi wrote in her LinkedIn post.
She further wrote, “The driver said – ‘Hi Madhuvanthi, I am the CEO of Uber India and you are my first passenger today. Would you be willing to do this ride?’ Prabhjeet Singh /Uber, you made my day 🙂 This is a superb initiative. Huge respect for wanting to understand things on-ground”.
Also Read: Two Haryana Engineers Quit Engineering Job to Sell Biryani, Claim to be Happier & Earning More
On Virtue of Stepping Out and Meeting People
Another person, Ananya Dwivedi, took to LinkedIn and commended Mr. Prabhjeet Singh for his humility and grit “to get to the roots of the problems like this”. In her post, Ananya wrote how she “literally stepped out after a long time to work from office”, and was shocked to see the Uber chief as her Uber driver.
“It was a part of his primary research. (I initially felt something is fishy and had to google his name and match the face to finally believe him)”, she further added. She further noted the virtue of stepping out, meeting people and exposing oneself to information. “It all adds up and increases the chances to be at a place where luck strikes!”, she wrote in her LinkedIn post.
Also Read: Kisbu the Balloon Seller from Kerala Gets Epic Makeover and Turns into a Model
“Imagine Finding CEO of Taxi Company Behind the Wheel”
The Uber chief also made the day of another working professional Sourabh Kumar Verma who also took to LinkedIn and wrote an elaborate account of his experience.
“Imagine taking a cab and finding the CEO of that taxi company behind the wheel. Wouldn’t that add to your travel experience and make you feel more welcomed, valued and safe? This is what Mr. Prabhjeet Singh, Uber CEO, is trying to understand customers better and get to know them in person, picking up passengers in his Uber cab. Kudos!” he wrote.
Several netizens on LinkedIn reacted positively to the tech giant chief’s approach. “Wow! That is wonderful! This is what you call leadership at its best! Providing the customer experience without having any hesitation in doing the job that no other top brass executive would do!” a person commented.
Follow Us on Instagram | Twitter | Facebook | YouTube
