Ola Electric woes continue as a frustrated man from Maharashtra tied his ola scooter to a donkey and paraded it around. The man’s unique protest came after he remained unsatisfied with the company’s responses and actions. According to reports, the unsatisfied customer has been identified as Sachin Gitte and he conducted his one-of-a-kind protest in Beed district, Maharashtra.
According to reports, Mr. Gitte bought an Ola electric scooter which was delivered to him back on March 24. Prior to having his scooter delivered, Mr. Gitte made an initial payment of Rs. 20,000 in September 2021 and made the final payment of Rs. 65,000 earlier this year.
His excitement of driving around his brand-new electric scooter soon fizzled out when the scooter stopped working in just six days. Like any concerned customer, Mr. Gitte raised a complaint and Ola sent a mechanic to fix the scooter. However, even after the mechanic’s intervention the two-wheeler wasn’t fixed. He also reached out to the customer care, and ended up receiving some vague answers.
Irritated by the company’s responses, Mr. Gitte held the unique protest earlier last Sunday.
The Facts of the Matter
In March 2021, Ola Electric Mobility Pvt. Ltd was reported to be entering into electric vehicle segment and was going to build the world’s largest e-scooter factory in Tamil Nadu’s Krishnagiri district.
Fast forward one year and the company’s foray into electric vehicle has been “explosive”, for the lack of a better word. In the past few months, there have been several reports of its electric scooter catching fire randomly.
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Ola Electric Again Receives Bad Publicity
Meanwhile, the company is again receiving some bad publicity. This time due to its allegedly poor customer care responses and actions. Earlier on Sunday, April 24, an irritated Ola scooter customer reportedly tied a donkey to the scooter and paraded it around as a unique protest.
Customer Pays Rs 85,000 for Ola Electric Scooter
The irate customer has been identified as Sachin Gitte and his one-of-a-kind protest was reported from Beed, Maharashtra. It so happened that Mr. Sachin made an initial payment of Rs. 20,000 to buy an Ola electric scooter in September 2021. He made a fully-final payment of Rs. 65,000 in January this year and received his brand new Ola Electric scooter on March 24.
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Scooter Stops Working in Six Days
Even after paying the due amount and waiting long enough, Mr. Sachin Gitte’s troubles continued as the scooter stopped working merely six days after the delivery. Like any customer, Mr. Gitte also reached out to the company and the company sent a mechanic to fix the scooter.
Customer Care Gives Annoyed Customer Vague Answers
However, even after the mechanic’s intervention, the scooter was not fixed. He reached out to the customer care service again and ended up receiving vague answers. Left with no other choice, Mr. Gitte took to the Consumer Forum and filed a complaint.
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Maharashtra Ola Customer Stages Unique Protest
Meanwhile, Gitte also decided to call upon the company’s attention by staging a unique protest. The annoyed customer tied a donkey to his electric scooter and paraded it around. He was also carried banners that read – “Beware of this fraudulent company, Ola” and “Do not buy two-wheelers from Ola”.
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“Scooter of No Use, Felt Like Setting it Ablaze”
Speaking to Press Trust of India, Mr. Gitte said, “I realized this scooter is of no use and even felt like setting it ablaze. I will not stop just at this. I will file a case in the consumer court…my preparations in this regard are on.”
“As there is no financial protection for consumers from Ola, which deals in thousands of crores of rupees, the government should investigate the company and take action,” he was further quoted saying in an ABP report.
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