Earlier on Wednesday, low-cost airline carrier SpiceJet confirmed to have impacted by a ransomware attack that led to delay in several flights. Further, hundreds of passengers reported being hassled by the random cyber-attack.

SpiceJet’s official handle on Twitter confirmed the ransomware attack and tweeted – “Certain SpiceJet systems faced an attempted ransomware attack last night that impacted and slowed down morning flight departures today. Our IT team has contained and rectified the situation and flights are operating normally now”.

The “operating normally now” part irked lot of netizens who flooded Twitter with claims of being stuck at airports, facing flight delays, and even being stuck inside airplane. Twitter user Mudit Shejwar shared a video from inside the airplane and wrote a caption along the video that read – “Operating normally?? We are stuck here since 3 hrs and 45 mins? Neither cancelling nor operating, sitting in the flight not even the airport. No breakfast, no response!”.

Meanwhile, passengers at airports complained that the ground staff were having no solution to the issues at hand and were simply informing that the “server was down”.

SpiceJet was in the news a few days back after the ATC stopped its flights from taking off from the Delhi airport after the airline failed to make payments to the Airport Authority of India.

Contents hide
1. The Facts of the Matter
2. SpiceJet Confirms Cyber Attack
3. SpiceJet Fliers on Ground Share Plight on Twitter
4. “Stuck here since 3 hours”: SpiceJet Flier Complains From Plane
5. BJP Leader Calls “Shameful, Gross Negligence”

The Facts of the Matter

As the nation continues on its journey of a ‘Digital India’, some instances become key reminders and lessons to both stake holders and service providers that the nation still needs a robust IT infrastructure for smooth functioning of key services. Recently, low-cost airline carrier SpiceJet suffered a ransomware attack, which led to several flight delays and fliers being hassled across the nation.

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SpiceJet Confirms Cyber Attack

Earlier on Wednesday, SpiceJet confirmed that the company suffered a “ransomware attack attempt” which impacted the morning flight departures. The company also confirmed that the situation was contained and rectified and the flights have returned to operate normally.

“#ImportantUpdate: Certain SpiceJet systems faced an attempted ransomware attack last night that impacted and slowed down morning flight departures today. Our IT team has contained and rectified the situation and flights are operating normally now,” the company tweeted.

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SpiceJet Fliers on Ground Share Plight on Twitter

Before the company confirmed facing a ransomware attack attempt, netizens had taken to twitter on the wee hours of Wednesday morning and shared their grievances. “At airport since 5 am, no proactive notifications for the delay when the attack attempt was detected at night,” a netizen tweeted.

Several netizens also confirmed that the ground staff of the flight appeared to be confused about the flight delays and only informed fliers that the “server was down”.

“Stuck here since 3 hours”: SpiceJet Flier Complains From Plane

Meanwhile, some passengers also dismissed SpiceJet’s claim of flights being operated normally. A Twitter user Mudit Shejwar took to Twitter and claiemd that he had been stuck for four hours inside a flight that was neither being cancelled nor taking off.

“Operating normally?? We are stuck here since 3 hrs and 45 mins? Neither cancelling nor operating, sitting in the flight not even the airport. No breakfast, no response!”, the man tweeted.

Almost an hour after SpiceJet confirmed the development, a netizen tweeted – “#SpiceJet…who says the flights hvenormalised…..ground authority not aware..ppl waiting from 6 am in mrng…”.

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BJP Leader Calls “Shameful, Gross Negligence”

Meanwhile, Rajasthan MLA for BJP Satish Poonia also took to Twitter and shared his plight. Tagging Minister of Civil Aviation Jyotiraditya Scindia and the PMO, BJP leader Satish Poonia tweeted – “We are checked in 5:55 am for Flight SG2950 Delhi-Varanasi today flying schedule was 6:25,passengers stuck since 2 hours,it is strange no official came from SpiceJet to clarify for excess delay,very shameful,gross negligence.”

 

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